Shipping and Shipping Protection

Shipping

Orders are processed for shipping within 1-3 business days. Standard Shipping usually takes 4-10 business days. 

Shipping is calculated at checkout. Shipping is free on all orders over $75. 

We are not responsible for orders or the additional shipping charges if the address is not entered correctly upon ordering. We are happy to resend a package that is returned to sender, but there will be additional shipping charges. 

When your order is shipped, you will receive an email with a tracking number.

Recura Shipping Protection:

Skye Wear partners with an ecommerce package protection company, Recura, to provide Willow’s Shipping Protection. As such, Recura assumes liability for the following (provided the customer purchased Recura package protection during their initial purchase):

-Lost - Any package that has not received a tracking scan within the last 7 business days.

-Stolen - Any qualified package that is reported stolen (provided it is reported within 14 days of having a delivery scan).

-Damaged - Any package where there is visible damage to the product as a result of shipping (provided it is reported within 14 days of having a delivery scan).

HOW DOES RECURA PROTECTION WORK?

If you have any questions regarding your order or believe your package was lost, stolen, or damaged, simply visit Willow’s Claims Portal and be prepared to provide the following information:

-First and Last Name

-Order Number

-Reason for Claim/Question

Please note: You will receive a response to your claim within 1-2 business days. In the event of your package being lost, stolen or damaged, Recura may require additional information to determine the status of your claim. Recura's Shipping Protection is offered in select countries only. For international claims, please allow 60-80 days for claim processing. This time period is due to possible delays from the shipping carrier shipping to certain destinations around the world.